Authentication experience design
We designed the authentication experience for Acension, a national healthcare network that underwent a digital transformation from 2022-2025.
We led design for Ascension’s identity platform, reshaping how over 1 million users sign in, access care, and manage their accounts across a complex digital ecosystem.
Our work unified login and authentication across dozens of products, portals, and roles—from patients and associates to third-party partners. The goal: make it fast, intuitive, and secure for everyone, regardless of age or tech comfort.
We focused on designing a secure and effortless experience that could scale across patient, provider, and admin roles. Every detail — from biometric login to one-time codes — was designed to feel familiar, fast, and human.
Responsive design delivered in Figma over 300 screens.
Designing for web and native biometrics for users to be able to login quicker and easier.
A couple of examples mapping out flows with Hi-Fi screens in Figma
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The redesigned Profile Manager gives users control over their credentials, connected devices, and verification preferences — all in one place. By simplifying profile updates and surfacing only what matters, we reduced confusion and improved adoption across Ascension’s digital ecosystem.
